Tort law reform and specific Government support have stabilised the medical indemnity insurance market and set the framework for future viability. Yet there has been no real change in medical indemnity insurance providers and little change to their offerings since the crisis.

Invivo was created in response to the substantial demand from the medical community for enhanced financial security, greater choice, and increased flexibility in medical indemnity insurance.

Key aspects of Invivo’s offering to Medical Practitioners include:

• Strong insurance backing from a highly-regarded, successful Australian insurer, QBE, giving doctors confidence and certainty in their future insurance needs
• Respect, understanding and empathy for our doctors’ individual needs
• Competitive premiums priced to reflect our doctors’ risk, not their income
• Commitment to superior customer service
• Proactive claims management practices that take away the doctor’s worries and stresses from incidents
• Loss prevention programs custom-built to suit our doctor’s specialty, practice and even hospital privileges

In its search for a business model which marries a doctor focus with true insurance expertise and strength, Invivo conducted extensive market research in Australia and overseas.

We have obtained exclusive access to the intellectual capital of one of the most successful and respected medical indemnity insurers in the US market. Invivo has adapted this model to Australia including proven underwriting methodologies in risk classification and claims processes that are completely new to the Australian market. As part of this model, doctors will experience enhanced service levels and advocacy.

As the final, key component of the business model, we have formed a powerful partnership with QBE Insurance (Australia) Ltd. Through this partnership, Invivo's doctors receive insurance from a strong, successful Australian insurer. The partnership between Invivo and QBE provides doctors with a niche focused provider that understands doctors' needs and can respond quickly to them, with the backing of a company that has a proven, successful record in the insurance industry. In fact, many of Invivo's doctors probably have selected the certainty of QBE insurance for other aspects of their lives already.

Today, Invivo has offices in Sydney, Brisbane and Melbourne. The Invivo team consists of carefully selected, highly motivated people with expertise in insurance, medicine, and loss prevention. With the strength of QBE resources behind us, Invivo staff are dedicated to the constant improvement of the health care experience and building strong relationships with our doctors through value and certainty.

Over time, Invivo will transform the competitive landscape and service levels in the Australian medical indemnity market.